1 stars (Mislead by Manufactorer) - This is a good product but...
Unfortunately webrrot feels no need to stand by its current marketing claims of:
Free Software Updates
Spy Sweeper is continuously updated to provide you with the most advanced and effective spyware protection. As a Spy Sweeper customer, you receive these updates to our software absolutely FREE.
This is simply not the case they have now instituted an anual subscription update fee like the big boys. When I addressed this with them on the phone they suggested I take it up with the vendor "Fry's Electronics" they should have warned you.
Our issues are concern over the future marketing claims made by this manufacturer. They will also say you should have read the small print... We guess their interpritation of free and the rest of the world's is a little different. Who knows what they will decide in the future.
We are seriously disappointed in webroot.
1 stars (This product can lock up your computer) - Upon installing a store bought copy of this program, my computer locked up. I contacted the tech service and they said it was not uncommon and I should uninstall and then go to a website to download. I did this and the same thing happened. Lock up occured during boot up and I had a difficult time just to get to access the uninstall function. The company admitted that this occassionally happens, but would not refund my money.
I bought this product as added insurance to computer penetration and have refused to disable the other software I had emplaced in attempts to see if their software would subsequently work. Who can be trusted more, software that has been working or software that locks up your computer and then blames the problem on others?
4 stars (SpySweeper & Amazon.com) - Following recommendations I purchased SpySweeper from Amazon.com. As usual, the product was available immediately, shipped and delivered quickly. I am completely satisfied both with the product and Amazon.com. Thanks again for fast service. |
